LIFETIME WARRANTY TERMS
MOUS PRODUCTS LTD.
All Mous products come with a Limited Lifetime Warranty. This Warranty covers any defects in material or workmanship.
The Warranty Period for items purchased from Mous Products Ltd is twenty five (25) years starting from the date of delivery.
This Limited Warranty applies to all products purchased directly from us (Mous Products Ltd.). If you purchased from one of our authorised retailers, please contact them directly for any warranty-related claims.
Please check the quality of the items when they arrive and contact us immediately if you have any concerns.
If you have a concern about your Mous purchase, please contact our Customer Experience Team. For any Warranty claims, you will need to include a high-resolution photo(s) clearly showing the defect. If your complaint is valid, we will then replace the item at no charge, with a new product of the same model and style.
This warranty relates to defects in material or workmanship. It does not cover any problem or damage to an item that is caused by or originates from:
- Installation failures
- Daily wear-and-tear
- Drops / Falls
- Intentional modifications
- Items not manufactured by us
- Items not sold by us or our authorised resellers
- Misuse or mishandling of the product
- Theft or loss of the product
Mous Products Ltd reserves the right at any time, in its sole discretion, without liability to you or any third party to modify, suspend or terminate this warranty.
Promotional items (those sent to you for the purpose of carrying out reviews, videos, etc.) are not covered by this warranty.